Digital solution and service (e.g. application/digital health portal/platform/AI based system/etc.)
Short description
SNS24 is a telephone and online service of the Portuguese National Health Service (SNS). It helps citizens and relatives to navigate through the system, providing clinical and nonclinical services. Helps when they need advice with acute, non-emergent, health complaints. It also offers a set of services for citizens to solve health-related issues without having to go your primary care unit or hospital. There are available service such as: evaluation and counselling in the context of non-emergent acute disease; provision of fast and reliable information on clinical and non-clinical/administrative subjects; scheduling an appointments in primary care; supports citizens after condition HIV self-test.
In the current situation, this is the hotline dedicated to Covid-19: providing relevant information, symprom evaluation or giving guidence to quarantined citizens whose symptoms require a follow back.
Maturity
The practice/case/tool is “on the market” and integrated in routine use. There is proven market impact in terms of job creation/spin-off creation or other company growth
Countries
Portugal
Geographical scope
National
Language(s)
Portuguese
Comment
n/a
Submitted in other database or repository of digital health resources that is publicly available
https://digitalhealtheurope.eu/covid-19/, DHE website
Additional information
to patients / citizens
Remote monitoring apps/health outcomes tracking Telehealth and telemedicine Reminders/alerts Other (please define below)