Digital Health Europe

SNS24: online service of the Portuguese National Health Service (SNS)

Keywords: Access to Health Data, Appointment Management, Citizen/Patient Portal, Self-Management, Telehealth
Portuguese National Health Service (SNS)
Digital solution and service (e.g. application/digital health portal/platform/AI based system/etc.)
Short description
SNS24 is a telephone and online service of the Portuguese National Health Service (SNS). It helps citizens and relatives to navigate through the system, providing clinical and nonclinical services. Helps when they need advice with acute, non-emergent, health complaints. It also offers a set of services for citizens to solve health-related issues without having to go your primary care unit or hospital. There are available service such as: evaluation and counselling in the context of non-emergent acute disease; provision of fast and reliable information on clinical and non-clinical/administrative subjects; scheduling an appointments in primary care; supports citizens after condition HIV self-test. In the current situation, this is the hotline dedicated to Covid-19: providing relevant information, symprom evaluation or giving guidence to quarantined citizens whose symptoms require a follow back.
The practice/case/tool is “on the market” and integrated in routine use. There is proven market impact in terms of job creation/spin-off creation or other company growth
Geographical scope
Submitted in other database or repository of digital health resources that is publicly available, DHE website

Additional information

to patients / citizens
Remote monitoring apps/health outcomes tracking
Telehealth and telemedicine
Other (please define below)
Citizen portal
Primary target patient group (age)
May be used across all patient ages
Use case and care pathway positioning
Treatment, Disease monitoring, treatment compliance, self-management